Fairground ride at Winter Wonderland
Hyde Park

Hyde Park Winter Wonderland Preview Night: FAQs

Everything you wanted to know

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This year’s Preview Night is on Thursday 16 November 2023, 5-10pm.

2 years old to 17 years old ‘Youth’ e-tickets cost £55 each & 18 years old and older ‘Adult’ e-ticket is £75 each plus a £2 booking fee. Children under 2 years old can enter for free (although the £2 booking fee will be applied). They will still require an e-ticket that should be ordered online with an accompanying e-ticket for a parent or guardian over the age of 18 years old.

Hyde Park Winter Wonderland Preview Night e-tickets are strictly limited to a maximum of six tickets per customer.

Any adult or child who would like to enter the Hyde Park Winter Wonderland site on Thursday 16 November, 5-10pm will need an e-ticket. Winter Wonderland is a CLOSED SITE, meaning only people with an e-ticket will be allowed entry into the event. Please note that all those aged 16 and under must be accompanied by at least one adult (who must also purchase an e-ticket even if they are not planning to go on the rides etc).

Yes, everyone attending the event will require an e-ticket, however children under 2 years can be issued with an e-ticket free of charge (although the £2 booking fee will be applied). The purchase of at least 1 Adult e-ticket is required for an under 2 years old e-ticket to be issued. There must be one adult per 2 children under the age of 2 years old. If you have three children under the age of two years olds please make sure you have two individuals over the age of 18 years old to accompany them. Please note that the £2 booking fee will still apply to those free e-tickets.

No. The Hyde Park Winter Wonderland site is a CLOSED SITE, only people with a valid e-ticket will be allowed entry into the event.  Please note that due to licencing regulations all children (including babes in arms) will also require an e-ticket, as will any person accompanying groups but not planning to go on rides etc.

Your e-ticket will allow you access to all the rides and attractions of Hyde Park Winter Wonderland at our Preview Night on Thursday 16 November 2023 (please note we cannot guarantee all rides will be open) subject to availability. Every penny of the cost of your e-ticket goes directly to The Royal Parks charity so you’ll be raising money whilst kick-starting your festive celebrations! Please note unfortunately Bar Ice will not be in operation on Preview Night.

No, we’re sorry but e-tickets will not be on sale on the night.

E-tickets will be sent to your email address that you register at checkout.

The booking fee helps us cover our administration costs for the event – this means that your full e-ticket price goes directly to charity – thank you for your understanding.

Please check back here closer to the Preview Night date. The Circus shows, and other attractions will operate on a first come first served basis.

No, ice skating on the Preview Night is managed on a first come first served basis.

All Preview Night e-ticket holders should enter the event via the Marble Arch entrance or Knightsbridge entrance.

The safety and comfort of our visitors is a priority. Hyde Park Winter Wonderland has a robust security management plan, which is coordinated by event security and the Metropolitan Police. 

Security checks will be in place throughout the event, including bag searches, which may result in delays when entering the site, please leave extra time for these searches to take place.

There may also be restrictions on the size of bag/luggage that is allowed into the event. We strongly advise not bringing large bags or luggage to the event.
We ask all guests to be vigilant and not to leave bags and belongings unattended.

Please see link to list of prohibited items - What prohibited items are there at Hyde Park Winter Wonderland? – Hyde Park Winter Wonderland

Winter Wonderland is located in Hyde Park (on the Parade Ground), London, W2 2UH. All charity e-ticket holders should enter Winter Wonderland from the Marble Arch entrance or Knightsbridge entrance only.

You can walk to Winter Wonderland from the following London Underground stations:

  • Green Park (Victoria, Jubilee and Piccadilly lines)
  • Marble Arch (Central line)
  • Hyde Park Corner (Piccadilly line)
  • Victoria (Victoria line and National Rail)
  • Knightsbridge (Piccadilly line)

Please note that Green Park is a step-free station with lift access so those with children or with mobility impairments may find it easier using this station.

To plan your journey to Hyde Park Winter Wonderland, please visit the Transport for London journey planner.

We recommend that visitors avoid coming by car where possible. However, for those who do travel by car we recommend Q-Park which is a large and secure car park, fitted with CCTV systems and manned 24/7. It has entrances at Park Lane and Marble Arch, ideal for visitors to Winter Wonderland.

Q-Park Park Lane
Park Lane
Tel: 020 7402 7259

Pay and Display parking is also available on West Carriage Drive.
For further information, including parking bay and blue badge parking locations, call 020 7641 6000 or please visit the Q-Park website.

We offer complementary Personal Assistant tickets for those accompanying full paying guests who require assistance at the event. These are subject to availability. A Personal Assistant e-ticket is FREE but subject to a £2.00 booking fee.  Please do be sure to select your PA entrance ticket as well as your own if you require additional assistance whilst at the event.

Once you have purchased your tickets, your confirmation will contain a link requesting you to upload your documentation to support your PA ticket request. This is to help us ensure only registered accessible customers receive the Personal Assistant ticket.

Please allow 5-7 working days for your request to be processed. SEE will only contact you if there is an error with your application. If you have not heard back from SEE, please do come along to the event with your tickets (including any PA tickets), as these will be valid, and we will be able to assist you further with any queries.

For full Hyde Park Winter Wonderland accessibility information please click here.

We are unable to process refunds if you can no longer attend the Preview Night. As the Preview Night is a one-off event on a specified date, your e-ticket/s won’t be valid on another night. Remember, this is a fundraising event so we're pleased to say that your total e-ticket fee will go directly to charity. If you are no longer able to attend the event you are welcome to gift your tickets to a friend or family member.

Yes, the normal bars and food stalls will be open on the night. Please note the Bavarian Hall will not be available to guests during this evening.

  • The Magical Ice Kingdom is a walk-through attraction which you can walk around at your leisure. The normal duration is approximately 15 minutes.
  • A ride on the Giant Wheel lasts for 12 to 15 minutes
  • Zippos Christmas Circus and Cirque Berserk shows are approximately 45 minutes in length.
  • An Ice Rink Session is 50 minutes.

What if I have a question that is not answered above?

Please contact The Royal Parks team by email wwpreviewnight@royalparks.org.uk or you may find the answer on the FAQ page of the Hyde Park Winter Wonderland website.